As the COVID-19 situation continues to evolve we are working hard to support our travellers and provide the information and reassurance they need.

If you are travelling with us in the near future it's important you stay informed as to your entry requirements and any restrictions that may be in place. Also check with your airline in case your flight is being re-directed and contact us if your flight arrival details change or if you have any other issues.

We will continue to monitor the situation closely and post any further updates to this page if necessary. And as always please contact us direct for any further questions or information.

Below are some FAQ's we're currently receiving that may be helpful.

We thank you so much for your understanding during these unprecedented times, and look forward to seeing you in paradise soon. 

We will contact you via email. It's always best to check your spam mail as well, so nothing is missed.

The full amount you have paid for your tour will automatically be applied as a credit towards any future INTRO tour (subject to availability) and will remain fully protected until you decide when and where you’d like to travel with us again.

If your tour has not been suspended and is coming up soon, there's some suggested things to consider. 

- Check with your airline that your flight is scheduled to depart.

- Check with the local embassy or consulate of your tour destination about any visa or entry requirements.

- Check your travel insurance and what it covers you for.

- Both prior to your arrival or during your tour there is the chance that entry requirements could change or government decisions are made that are beyond our control that affect your ability to travel as planned. If so we will provide as much support as possible to ensure your trip runs smoothly, and if your tour is disrupted we will provide suitable alternatives where possible or if needed full credit for any unused portion of your tour. 

-Your destination or airline may have COVID-19 vaccination or testing requirements to enter. It is your responsibility to adhere to these requirements to ensure your arrival is not impacted and you can join your tour without issue.

- For more information on our Covid procedures whilst on tour please check out our Covid Safe Travel page. 

For all flight related enquiries please contact your airline or booking agent.

If you're worried about COVID-19 then it's important to look at the facts.

The experts at the World Health Organisation provide advice to the public here: WHO

Yes. The money you paid for your tour direct to us is fully protected. We have comprehensive travel regulation insolvency protection insurance.