Question 1

What's included in your tour?

Accepted Answer

All of your accommodation, transport and activities are included! Plus airport pickups for selected tours, and some meals. And you’ll have an awesome group leader with you throughout the trip!

For information about what’s included just go to the tour on our website and download a region brochure.

You can also find all the information about the tour inclusions and the itinerary in our INTRO Travel App, which you can download here for iPhone or Google

Question 2

What's not included?

Accepted Answer

Any additional meals or drinks not listed in our inclusions, international flights to or from our destinations (unless stated as included), travel insurance or visa fees.

Question 3

Bookings & payments

Accepted Answer

Can I change the date of my tour?

Yes. If you let us know at least 30 days before your trip start date, we can move you on to another date (subject to availability) free of charge. If you’re not sure which date you want to change to we can make your booking open dated. There are no fees to do this. If you want to change your date (or move your booking to open dated) within 30 days of the start date there will be a minimum date change fee of £200 / $400 to cover the costs incurred by us for the change. Additional fees may apply depending on your destination of travel.

Can I change to a different tour?

Yes. If you let us know at least 30 days before your trip start date, we can move you on to another tour (subject to availability) free of charge. If you are changing to a tour at a higher price you will need to pay the difference. If you’re not sure which tour you want to change to we can make your booking open-dated. There are no fees to do this. If you want to change your tour (or move your booking to open dated) within 30 days of the start date there will be a minimum fee of £200 / $400 to cover the costs incurred by us for the change. Additional fees may apply depending on your destination of travel.

When do I have to make payment for my tour?

You need to have paid in full at least 30 days before your tour start date. If you’re booking within 30 days of the start date you’ll need to pay in full when you make the booking. If you’re booking more than 30 days before your tour you can secure your place by paying a deposit of £200 / $400.

Can I pay in instalments?

Yes. Once you’ve paid your deposit you can simply log into the Manage My Booking area of our website and make payments in instalments of £200 / $400. You can make payments whenever you like, and just need to pay the total amount at least 30 days before your start date.

How can I make multiple bookings?

Booking multiple tours is easy! Just add them to the shopping cart then proceed to payment.

You can also book for up to 3 other travellers (4 pax at one time).

When you book for multiple people together, your booking will be automatically grouped together for rooming considerations, and all attempts made to coordinate shared rooms where available and applicable.

Question 4

Arrival information

Accepted Answer

When should I arrive for my tour?

It’s best to arrive on the actual start date. This is when most people arrive. There are no activities on the first day but the group gets together in the evening for a welcome dinner at around 7pm.

Sometimes people like to arrive a day or two before the trip starts so they can do their own exploring or just have a bit of time to chill before all the fun begins. Our INTRO Travel App has all the important information about arriving into the country, your airport transfer and where to meet when you arrive. Please download it here for iPhone or Google

Where can I update my arrival information for my tour?

Once you have booked your flights please log into the Manage My Booking area of our website and let us know your flight arrival details. If you are arriving early we can still arrange your airport transfer for you (excluding Japan, Oz and NZ). You can book and pay for any extra nights accommodation in the Manage My Booking area of our website. The cost and availability of extra nights will vary depending on which tour you have booked.

Which airport do I need to fly into?

You can find information on which airport to fly into and out of in the 'Arrival Info’ and ‘After Your Trip’ sections of our INTRO Travel App, which you can download above.

Question 5

Pre & post tour accommodation

Accepted Answer

Can I book pre-tour accommodation with you?

If you are arriving before the start date you can book extra nights at the tour accommodation. For selected tours you can add this to your booking when you book! Just keep an eye out for Pre Nights in the 'Tour Options' section of the checkout. You can also add these later by logging into the Manage My Booking area of our website, add the extra nights and pay for them. If you don't see this option and require assistance, just contact us.

Can I book post-tour accommodation with you?

Your group leader will book post-tour accommodation for you when you are on tour. Just need to let them know when you arrive.

Question 6

Airport transfers

Accepted Answer

How do I organise my airport transfer?

All of our tours (except for Japan, Oz & NZ) include an airport transfer for when you arrive.

Once you have booked your flights simply log into the Manage My Booking Area of our website and let us know your flight arrival details.

If you are arriving early and staying at the tour accommodation we will still arrange your airport transfer. Please let us know if you do not require an airport transfer. A return transfer (after the tour) is not included, however your group leader can help arrange this for you, along with any other onward travel you need.

Our INTRO Travel App has all the important information about your airport transfer and where to meet when you arrive.

Question 7

Flights

Accepted Answer

Are flights included in the price?

Flights to and from the destination are not included in the price of the tour and will need to be booked separately. However if your tour has an internal flight as part of the itinerary, then this is included! You can get a quote on a flight to your destination here.

When should I book my flight to arrive?

It’s best to arrive on the actual start date. This is when most people arrive. There are no activities on the first day but the group gets together in the evening for a welcome dinner at around 7pm. Sometimes people like to arrive a day or two before the trip starts so they can do their own exploring or just have a bit of time to chill before all the fun begins.

Question 8

Is travel insurance compulsory?

Accepted Answer

Travel insurance is compulsory for all our trips.

You’ll need to show proof of your policy to your group leader upon arrival (on your phone or printed). You can get a quote and purchase your travel insurance here.

Question 9

Visas

Accepted Answer

Do I need a visa and can you arrange it for me?

Visa requirements vary depending on the country you are travelling to and your nationality. It’s your responsibility to check the visa and entry requirements for the country/s you will be travelling to. There is some information about visas in our INTRO Travel App.

IMPORTANT: We cannot apply for your visa for you and strongly recommend that you check on the relevant embassy or consulate website for the country/s you’ll be travelling to well in advance of your departure, as requirements can change and some countries require you to apply for a visa before you travel.

Question 10

Money

Accepted Answer

How much spending money will I need?

All your activities, transport, accommodation and some meals are included in the tour, so you will mainly just need money for extra meals, drinks, shopping and onward travel. The amount of money you’ll need depends on the tour you are doing. There’s information about how much money you’ll need for each tour in our INTRO Travel App.

What’s the best way to access my money?

We recommend getting a Wise travel card, which will allow you to pay for things in local currency and avoid getting charged high foreign exchange fees by your bank. Getting a Wise travel card is easy! You can get a Wise travel card here.

If you’re going to be working in Australia or New Zealand you will need to apply for a Wise travel card. When you are applying for the card simply choose to open an Australian or NZ bank account, that way you'll be able to get paid when you're working in Oz or NZ.

Question 11

Packing & luggage

Accepted Answer

What should I pack for my tour?

Whether you have a backpack or a suitcase the main thing to keep in mind is not to bring too much stuff! We strongly recommend that you bring less than 20 kgs of stuff with you.

If you haven’t got a backpack yet, try and get one that zips open along the side. There will be places on the tour where you can do laundry, so you don’t need to bring 16 pairs of shorts with you.

You can view a packing checklist on our INTRO Travel App.

Question 12

Your group & group leader

Accepted Answer

Most of our groups have between 10 and 18 people. Our group members are usually aged between 18 to 40s.

We get people from all over the world on our tours, so you’ll get to bond with a wide range of travellers who all share that same passion for adventure! As long as you have an appetite for adventure and are happy bonding with people of all backgrounds, you’ll fit in perfectly!

How can I get in touch with my group?

You can reach out to your fellow travellers in our designated Facebook groups. We have a Facebook group for all our destinations, if you go to our INTRO Travel Community Facebook page you will be able to find the relevant group for your destination.

How can I get in touch with my group leader?

You will receive a ‘welcome email’ from your group leader approx. 2 weeks before your tour begins.

Question 13

Travelling solo, or with a friend or partner

Accepted Answer

What if I'm travelling solo?

If you're struggling to convince your friends to join you on an adventure, you're not alone!

Travelling solo on a group tour can be one of the most exciting ways to experience a new destination, and you won't have to wait around for your mates to be ready. You leave yourself open to meeting amazing people, making new friends, and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers, so joining one of our group tours is a great way to meet people and make friends. After the trip a lot of people continue travelling with the new friends they've made!

What if I'm travelling with a friend/s or partner?

Once you’ve made a booking just let us know who you’re travelling with and we can make a note that you are travelling together, and can put you in the same room.

If you have made the booking together, we will automatically group all travellers on the same booking.

Question 14

Special medical or dietary requirements

Accepted Answer

Do you cater for people with special medical requirements?

We want everyone to be able to travel with us, but we want to ensure that you are going to be safe and healthy on the trip. So if you have any special medical requirements just let us know, and we will provide any feedback if necessary.

For certain medical issues (both physical and mental) we may ask that you get a letter from your Doctor that states you are fit to participate in the tour. We will let you know if this is required.

Do you cater for people with special dietary requirements?

We will do our best to cater to any special dietary requirements. Most restaurants we go to cater for special dietary requirements, allergies or intolerances.

However we cannot guarantee every restaurant we go to will be able to do this, but there will usually be other food options available that can cater to your specific needs. Your group leader will be able to advise you on this.

And we have also made sure that there are water coolers in most places we go, so you can get free water refills and avoid buying plastic bottles of water.

Question 15

Responsible travel

Accepted Answer

Responsible travel is a philosophy we take seriously. Some important areas of our responsible travel policy include:

Minimising our impact on the natural environment, including reducing plastic waste as much as possible.

Understanding and respecting local cultures and ensuring our interaction and involvement in local activities is positive.

Working directly with local communities to ensure the money you spend on a tour is benefiting those that need it most.

Ensuring animals, children or other vulnerable groups are not harmed or negatively affected by any of our activities.

Providing vegetarian and vegan options at all our stops.

Beyond the basic principles of responsible travel, our own socially conscious initiative Small Change is focused on making a positive difference to the destinations we operate in. One key part of Small Change is our commitment to operating tours that are 100% Carbon Neutral.

Question 16

After your trip

Accepted Answer

A big part of the INTRO Travel difference is our after-trip support. Your group leader will spend enough time as needed to ensure you are totally comfortable and confident with where you’re going next. And can help organise and book whatever you need, including any transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip, and will always be there to help when you need it.

Question 17

Terms & conditions and privacy

Accepted Answer

Please head to our terms & conditions page for our full T&C's & read our Privacy Policy.

Everything you need to know about your next adventure!

Frequently asked questions

Why travel with INTRO?

Small company feel

Inclusions, included

The perfect mix

End to end support