Terms & Conditions
In these Booking Terms and Conditions “we”, “us” or “our” mean Intro
Travel Pty Ltd (ABN 49 137 992 039), its successors and assignees, and “you” or “your” mean the person, organisation or entity that uses our Site or
books or participates in a Tour with us, each a “Party” and collectively “the Parties”.
These Terms form the agreement under which you will use our Site and we will supply our Tours to you. Please read these Terms carefully. Your use of our Site or booking or participation in a Tour, indicates that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms. If you have any questions, please contact us before using our Site or booking or participating in a Tour, by using the contact details below.
You may book a Tour from us, using the
booking process on our Site. We may, at our discretion, accept or reject any
booking of a Tour, for any reason.
If we accept your booking, a confirmation email will be sent to you, attaching details of the Tour, our invoice and a copy of these Terms (Confirmation Email). It is your responsibility to check the booking details (including, in particular, the details of your Tour) provided in the Confirmation Email before paying our invoice.
Your booking will be complete, on your payment of part, or all of, the Fee in accordance with these Terms. Once your booking is complete, you may not cancel your booking other than in accordance with these Terms, including our cancellation policy.
The Fees are determined by the Tour that
you have selected during the booking process and as further particularised in
the Confirmation Email.
Fees are to be paid to us using the payment method prescribed on our Site and in accordance with the payment terms in our invoice. You must pay the Fee in full prior to the commencement of your Tour. We may cancel your participation in the Tour if the Fee is not paid to us in full in accordance with these Terms.
Our Fees may change from time to time, at our discretion. It is your responsibility to check our current Fees before you submit your booking through our Site. For the avoidance of doubt, once your booking is complete, the Fee for your Tour will not change.
You may register an account or access
the check-in portal on our Site to retrieve details of any of your Tours. It is
your responsibility to keep your account/check-in portal details confidential. You
will remain liable for all activity on your account or your check-in portal.
We may grant or refuse you permission to create an account or access to the check-in portal. We may disable any account or check-in portal, or delete any data, at our discretion. We reserve the right to access, monitor and modify your account, the check-in portal and the Site for maintenance, upgrades and security purposes at any time.
Following your payment of
part or all of the Fees, if you cancel your Tour:
(a) more than 14 days prior to the start date of the Tour, you will be liable to pay a cancellation fee of $200 AUD (or £100 GBP for residents of the United Kingdom). If applicable, we will refund you the balance of any Fee paid by you; and
(b) within 14 days from the start date of the Tour, you will be liable to pay the Fee in full.
If you cancel on the start date of the Tour or any time thereafter (including by leaving the Tour) or you do not show up for the Tour, you will be liable to pay the Fee in full and no refund will be made to you.
You may not transfer your Tour to another party. If you are unable to participate in a Tour, the cancellation policy will apply. We may allow you to transfer a Tour, or any amounts of the Fee paid by you, to another party, however we will have no obligation to do so, and this allowance will be made in our absolute discretion.
We understand that your travel plans may change. You must notify of us of any desired start date change prior to the start date of your Tour. Your request for a start date change will be subject to the availability of your desired date for the Tour (New Date).
If the New Date is available, and you wish to change the start date of your Tour:
- more than 14 days prior to the start date of your Tour, the date change will be free of charge; or
- within 14 days from the start date of the Confirmed Tour, you must pay us an administrative fee of $200 AUD (or £100 GBP for residents of the United Kingdom), for the reasonable costs incurred by us for the start date change.
The Tour itinerary may be subject to change due to unexpected circumstances or events. If we are unable to offer a particular inclusion in the Tour itinerary due to events or circumstances beyond our reasonable control, we will use our best endeavours to replace it with an inclusion of equal or greater value.
We will notify you as soon as possible if we need to cancel or reschedule a Tour, and we will use our best endeavours to reschedule the Tour at an alternate start date that is agreed between the Parties.
If we cancel a Tour because of events or circumstances beyond our reasonable control:
- prior to the start date of the Tour, and we cannot find an alternate start date agreed between the Parties, you will receive a refund of any Fees that have been paid by you; and
- after the start of the Tour, you will receive a refund of any Fees that have been paid by you on a pro-rata basis.
You must be at least 18 years old, or if you are under 18 years old, obtain the consent of, or during the Tour be under the supervision of, a legal guardian that is at least 18 years old.
Participation in our Tours may involve physical effort and exertion. You must not participate in a Tour if participation in the Tour will adversely affect your physical health and/or medical condition. We recommend that you seek medical advice regarding your participation in any Tours. Your participation in a Tour will be at your own risk, and you agree to sign a waiver form prior to your participation in any Tours.
You are responsible for obtaining any vaccinations or medical information relevant to your destination country.
You must have a valid passport for the duration of any Tour and for 6 months thereafter. It is your responsibility to have a valid visa throughout the duration of the Tour. We will not be held responsible if you are denied entry to a destination country due to an invalid passport or visa.
If you book a Tour that expressly states that we will apply for a visa and/or bank account on your behalf, you authorise us to prepare and lodge your visa application and/or bank account application, and perform all incidental or related activities, based on the information provided by you. We do not have an impact on, and will not be liable for, the processing time or result of any visa application and/or bank application.
You must hold and maintain valid travel insurance for participation in any Tours where the destination country is within Asia. We highly recommend holding and maintaining travel insurance when participating in any other Tours (including any Tours in Australia). Please contact us if you require assistance with purchasing travel insurance.
When participating on a Tour, you must cooperate with us, and conduct yourself in an appropriate, decent, lawful, non-aggressive, non-bullying and proper manner, and comply with these Terms and any instructions or directions given to you by us or any of our tour guides, at all times.
We may terminate these Terms and request you to leave a Tour if in our view your conduct is inappropriate. If we request you to leave a tour, no refund will be made to you.
You acknowledge and agree that we are unable to control the conduct of you or third parties. You acknowledge and agree that, to the maximum extent permitted by law, we will not be responsible or liable for any conduct of, you or any third party.
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a Tour and to provide the Tour to you. This includes, but is not limited to, providing us with your full name, date of birth, passport and passport details or details of any medical conditions. The information and documentation that you provide to us, must be complete, accurate and correct.
During your Tour, your tour guide or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
When collecting and using your personal information, we agree to comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable Laws.
We may disclose that information to third party service providers who help us deliver our services and Tours (including information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners (including third party tour operators)) or as required by law. If you do not provide this information we may not be able to supply our Tour to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.
We may retain personal information provided by you to communicate with you or to allow you to access your account or to book other Tours with us. If you wish to opt-out of communications (including any marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in any of our communications.
You may request to obtain the details of the personal information that we hold about you or the deletion of the personal information that we hold about you by contacting us using the details below.
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with these Terms.
Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified (Statutory Rights).
If you are a consumer as defined in the ACL, the following notice applies to you: “Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have the problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.”
Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for goods or services provided to you as a “consumer” under the ACL is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
Third Parties: We may provide Tours to you using third parties. We make no representation or warranty about the services provided by third parties, and to the maximum extent permitted by law, we exclude all responsibility and liability for the third party services, or their failure to provide the services.
Warranties: You acknowledge and agree that the information and material on our Site may be inaccurate, incomplete or unavailable from time to time. To the maximum extent permitted by law, all information and material are provided to you without warranties, guarantees, representations or conditions of any kind, either express or implied, and we expressly disclaim all warranties, guarantees, representations or conditions of any kind.
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
- the Site or your use of the Site;
- any acts or omissions of you (including your participation in any Tour);
- any acts or omissions of any third party (including, but not limited to any government agency, hotel, tour operator or airline);
- any event or circumstance beyond our reasonable control;
- any information or documentation supplied by you;
- any property loss or damage (including to your baggage) or personal injury, loss or death; and
- any Consequential Loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to us either, at our sole and unfettered discretion, resupplying the relevant Tour to you or paying to you an amount not exceeding the Fees paid by you to us for the Tour the subject of the claim.
Indemnity: You indemnify us from and against all Claims (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms.
The obligations under this clause (‘LIMITATION OF LIABILITY AND DISCLAIMERS’) will survive termination of these Terms.
Intellectual Property: As between the Parties, we own all intellectual property rights on the Site or in any materials provided to you.
Disputes: We will use our reasonable endeavours to assist you in resolving disputes with third parties that may arise from your participation in a Tour. We will handle any disputes or complaints that you may have against us in good faith and in a timely manner. You may not commence court proceedings relating to any dispute or complaint arising from, or in connection with, these Terms without first meeting with us (in good faith) to resolve that dispute or complaint (unless you are seeking urgent interlocutory relief or the dispute or complaint relates to compliance with this clause).
GST: If and when applicable, GST is payable under these Terms. By accepting these Terms, you agree to pay us an amount equivalent to the GST imposed (including, on the Fee).
Compliance with Law: You agree to comply with all applicable Laws.
Assignment: We may assign or transfer our rights or obligations under these Terms without your consent.
Notices: Any notice in connection with these Terms will be deemed to have been duly given when made in writing and delivered or sent: (a) by us, to your email address or postal address, and (b) by you, using the contact details below.
Severability: If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Jurisdiction and Applicable Law: These Terms are governed by the laws of NSW and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in NSW. The Site may be accessed throughout Australia and overseas. We make no representation that the Site complies with the laws of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.
Entire Agreement: These Terms contain the entire understanding and agreement between the Parties in respect of its subject matter.
Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to booking a Tour, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any booking that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you made the booking.
In these Terms, capitalised words have the meaning given to them within the Terms and, unless the context otherwise requires, as defined below:
Claim / Claims includes a claim, notice, demand, right, entitlement, action, proceeding, litigation, prosecution, arbitration, investigation, judgment, award, damage, loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute and whether involving a third party or a Party to these Terms or otherwise;
Confirmation Email means as defined within the Terms, being the email received by you from us, confirming your booking, and attaching and forming part of these Terms;
Consequential Loss means any Claims (whether direct, indirect, incidental, special, consequential and/or incidental) suffered by you or made against you, arising out of or in connection with these Terms (including, but not limited to, for loss of profits, revenue, production, opportunity, benefit, goodwill, reputation), even if we were expressly advised of the likelihood of such loss or damage;
Fee means the fee set by us for the Tour, as set out in the Site and/or the Confirmation Email, and as adjusted in accordance with these Terms;
GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth);
Laws means any relevant law, legislation, ordinance, regulation, by-law, subordinate legislation, standard and code, and any approval, licence or consent issued by a government department or statutory authority in any relevant jurisdiction, and including any renewal of, or variation to, any of them;
Site means our website (https://www.introtravel.com) as supplemented, varied or replaced from time to time;
Tour means, as relevant, the tours described on our Site, or any Tour we have agreed to provide to you (as further particularised in the Confirmation Email); and
Terms mean these Booking Terms and Conditions, together with any Confirmation Email as contemplated by these Terms, as amended in accordance with its terms.
Occasionally we will run a sale or promotion for some or all products. These promotions are only valid during the outlined time period shown in the promotion. If no time period is listed INTRO Travel reserves the right to discontinue the promotion at any time. Offers are only valid on new purchases made onsite at www.introtravel.com. Discounts can not be applied to pre-existing bookings. Discounts are applied to Tour bookings only are not applicable to any other items purchased.
Occasionally we will run a promotion for Deposits at a discounted rate. Unlike other INTRO deposits these discounted deposits are non transferrable, and can not be used on other tours or dates outside of the promotional period. This promotion is only valid during the outlined time period and for the listed tours. If no time period is listed INTRO Travel reserves the right to discontinue the promotion at any time.
For any questions or notice, please contact us at:
Intro Travel Pty Ltd (ABN 49 137 992 039)
Level 2, 332 Kent Street, Sydney NSW 2000