Terms & conditions
At INTRO we are committed to treating you fairly and will always be open and honest with you. We will do our best to make sure you’re happy and will always adhere to all applicable laws and regulations.
We know that reading terms and conditions is about as much fun as watching paint dry, so we’ve done our best to make them clear and easy to understand. But if you’re unsure about anything just contact us.
Here's a quick summary of the most important things to know. Full details are in the sections below.
Payments: Secure your spot with a deposit. Pay the balance in instalments or in full at least 30 days before your tour starts (60 days for packages) - see Section 5.
Date or tour changes: Change your date or tour for free up to 30 days before departure. Changes within 30 days may incur a fee - see Section 7.
Cancellations: If you need to cancel, you have the option of retaining your payment as credit and locking in today’s price on your next tour. Cancellations 30+ days out retain 100% as credit. If you’d prefer a refund, if cancelling 30+ days out you receive a 75% refund, if cancelling within 30 days, we retain the full amount to cover costs already incurred - see Section 9.
Our guarantee to you: Your booking is financially protected. We're ABTOT members (#5535) and hold an ATOL Licence (#12567), so your money is 100% secure.
For any questions please contact us
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