Terms & conditions
At INTRO we are committed to treating you fairly and will always be open and honest with you. We will do our best to make sure you’re happy and will always adhere to all applicable laws and regulations.
We know that reading terms and conditions is about as much fun as watching paint dry, so we’ve done our best to make them clear and easy to understand. But if you’re unsure about anything just contact us.
Here's a quick summary of the most important things to know. Full details are in the sections below.
Payments: Secure your spot with a deposit, then pay the balance in instalments or all at once. Your balance is due more than 30 days before your tour starts. See Section 5.
Date or tour changes: Change your date or tour for free, as long as it’s more than 30 days before departure . Changes 30 days or less before departure may incur a fee. See Section 7.
Cancellations: Cancelling more than 30 days before departure? You can keep 100% of what you’ve paid as credit, with today’s price locked in for your next tour. Or if you prefer a refund, a cancellation fee equal to 25% of the total tour value will apply. If you cancel 30 days or less before departure, we retain your full payment to cover costs already incurred. See Section 9.
For any questions please contact us
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