Important Stuff

Here's all the most important stuff you need to know about our group tours, with answers to the most frequently asked questions.

There is also more information about travelling in Australia, New ZealandSouth East Asia and beyond, gap year travel and adventure travel, plus some general backpacking tips on the trip pages for every destination.

And if you download our INTRO Travel App it has everything you need to know for before, during and after your trip!

All your accommodation, transport, a bunch of meals and (most importantly) all activities are included in the price. Unlike most other tour companies we include all our amazing activities. We don’t charge local payments or offer loads of optional extras that cost you money. Almost all our trips also include a personal airport pick up.

Any additional meals or drinks not listed in our inclusions, international flights to or from our destinations (unless stated as included), travel insurance or visa fees.

If you're struggling to convince your friends to join you on an adventure, you're not alone!

Travelling solo on a group tour can be one of the most exciting ways to experience a new destination, and you won't have to wait around for your mates to be ready. You leave yourself open to meeting amazing people, making new friends, and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers, so joining one of our group tours is a great way to meet people and make friends. Before your trip starts we'll put you in touch with the rest of your group so you can start chatting and get to know each other. And after the trip a lot of people continue travelling with the new friends they've made.

Our groups fill up fast, so the earlier you book, the better.

Payment

If it's more than 30 days before your start date you can reserve a space on a group by completing a booking and paying a deposit. Full payment must be made at least 30 days before your start date.

If you're making a new booking within 30 days of your start date you’ll need to pay in full to confirm your space.

Payment Plans

You also have the option to pay off your trip in easy, interest free instalments whenever you like from the time you pay your deposit until 30 days before your travel date. Payment plans are a popular choice as you avoid having to pay your entire outstanding balance just before you travel.

Flexible Deposits

Stuff happens, plans change, so if you can’t travel for any reason you can move your date to any date in the future. You can  even ‘open date’ your booking and decide your travel date later, or swap your tour for any other tour.

If you tell us more than 30 days before your start date then it's free to do this. If it’s within 30 days then there will be a minimum £100 / $200 charge. Additional charges may apply depending on your destination of travel and notice given.

Are flights included?

Flights to and from the destination are not included in the price of the trip, but our trips do include all your accommodation, an incredible itinerary with loads of amazing activities, a bunch of meals, and an airport pickup. If any of our tours show an internal flight as part of the itinerary, then it's included.

When should I book my flight to arrive?

It’s best to arrive on the actual start date of our tours as there are no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

Please note that the below information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need further help please contact us.

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. There are a few different visas for going backpacking in Australia and it’s important you understand the conditions of your visa.

Click here to see your visa options.

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.

Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:

1: Citizens from Belarus, Denmark, Finland, France, Germany, Italy, Japan, Norway, Russia, South Korea, Spain, Sweden, and the U.K. are allowed to visit Vietnam for up to 15 days without a visa regardless of passport type and entry purpose. 

2: If you are not from one of these above countries or wish to stay longer than 15 days in Vietnam, you can apply for a 1 month e-visa here. Please allow at least 5-7 days processing time for this visa.

Visas for Cambodia:

Most nationalities are able to get a visa on arrival in Cambodia. The visa on arrival is for a maximum of 30 days and costs approx. $35USD and will be payable on arrival in cash. Some nationalities may need to make advance arrangements.

Visas for Sri Lanka:

Most nationalities require a visa or ETA (electronic travel authority) to enter Sri Lanka. The visa is typically for 30 days and can be done online here and costs approx. $35USD.

Visas for Japan:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil will generally receive a 90-day visa on arrival for free.

Visas for the Philippines:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and most South American countries will generally receive a 30-day visa exemption on arrival for free. Brazilian passport holders can receive a 59-day visa exemption on arrival for free.

Visas for South Africa:

Passport holders from the UK, Australia, Canada, Denmark, New Zealand, Sweden, Norway, Finland, and some other select countries are not required to have a visa when entering South Africa for an intended stay of 90 days or less. Citizens of other countries are required to obtain a Visitor’s Visa.

Visas for Mexico:

If you are a permanent resident of the United States, Canada, UK or Japan you do not need a visitor visa to enter as a tourist. Most other passport holders do not need a visitor visa if staying in Mexico for less than 180 days.

Visas for Croatia:

Most nationalities (including the UK, Europe, USA, Canada and Australia) do not need a visa to enter Croatia for tourism purposes, but it’s always best to check with your government for official travel advice.

Visas for New Zealand:

You must have a valid visa to enter New Zealand. If you're planning on working in NZ you'll need to get a Working Holiday Visa, which will allow you to work and travel in NZ for 12 months, or 23 months if you're from the UK or Canada. If you're going to be in NZ for less than 3 months and are not planning on working then you can get a New Zealand Electronic Travel Authority (NZeTA). If you are from Australia you do not need a visa or NZeTA. 

Your destination or airline may have COVID-19 vaccination or testing requirements to enter. It is your responsibility to adhere to these requirements to ensure your arrival is not impacted and you can join your tour without issue.

There are no other mandatory vaccinations needed to enter any of our destinations, however there are a variety of recommended vaccinations you should consider before travelling. If you are unsure or need advice we recommend discussing your travel plans with your local GP. There are also many helpful resources online, such as this fit for travel page from the UK government.

Once you book you’ll get access to our Manage My Booking area to complete all parts of your booking and ensure you're ready to go. 

You'll also be prompted to download the INTRO Travel App, which has all the important information you'll need for your trip including stuff to get sorted before you go, a packing checklist, your full itinerary, country info, and everything you'll need to ensure your trip runs smoothly.

Backpack or suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10 - 20kgs of stuff should be plenty. And because it’s often quite hot in our destinations, dragging around a huge suitcase is not fun!

When is the best time to travel?

Most of our trips operate 12 months of the year. Although our destinations have unique seasons that can bring different weather, there’s no real ‘bad’ time of year to travel with us!

Most of our trips provide a personal airport pickup. Before you travel you’ll receive detailed info on where to go to start your INTRO tour, including exclusive access to the INTRO Travel app.

You will also be personally contacted by your group leader and be connected with other group members before you depart to ensure the start of your trip is totally stress-free. 

If you are arriving early just let us know and we can book you into the accommodation. You can then pay for it in the Manage My Booking area of our website before your tour starts. 

How much spending money will I need?

All activities, accommodation, transport and some meals are included on our trips, so you’ll just need money for extra meals, drinks, shopping and onward travel. We recommend bringing at least £150 / $300 spending money for every week you're away.

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least £2000 / $3000.

What’s the best way to access my money?

The best way to access your money when you're travelling is to get a Wise Travel Card. It allows you to pay in the local currency and avoid getting charged lots of foreign exchange fees by your home bank or credit card provider. You can get a Wise Travel Card here.

If you’re going to be working in Australia or New Zealand we will help you open a local bank account so that you can get paid.

How many people will be in my group?

Our groups average around 12-16 people with a maximum group size of between 16-22 depending on the trip. 

What happens if I’m travelling alone?

Our accommodation is a mix of twin, triple or multi-share depending on the trip, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.

Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by, connect with locals, and have more fun!

There's also basic language translations along with other relevant country info on our INTRO Travel app. 

One of the best things about travelling is getting to try the delicious local food and drinks. Whether it's the street food in Bangkok or the local beer in Mexico, we'll take you to some awesome local restaurants and bars where you'll get to eat like a local.

The restaurants we go to cater for all types of dietary requirements. But please let us know before you go if you have any specific dietary requirements or allergies.

And we have also made sure that there are water coolers in most places we go, so you can get free water refills and avoid buying plastic bottles of water.

Responsible travel is a philosophy we take seriously.

Some important areas of our responsible travel policy include:

  • Minimising our impact on the natural environment, including reducing plastic waste as much as possible.
  • Understanding and respecting local cultures and ensuring our interaction and involvement in local activities is positive.
  • Working directly with local communities to ensure the money you spend on a tour is benefiting those that need it most.
  • Ensuring animals, children or other vulnerable groups are not harmed or negatively affected by any of our activities.
  • Providing vegetarian and vegan options at all our stops.

Beyond the basic principles of responsible travel, our own socially conscious initiative Small Change is focused on making a positive difference to the destinations we operate in. One key part of Small Change is our commitment to plant 10 trees for every booking we receive.

A big part of the INTRO Travel difference is our after-trip support. Your group leader will spend enough time as needed to ensure you are totally comfortable and confident with where you’re going next. And can help organise and book whatever you need, including any transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip, and will always be there to help when you need it.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us.

Important Stuff

Here's all the most important stuff you need to know about our group tours, with answers to the most frequently asked questions.

There is also more information about travelling in Australia, New ZealandSouth East Asia and beyond, gap year travel and adventure travel, plus some general backpacking tips on the trip pages for every destination.

And if you download our INTRO Travel App it has everything you need to know for before, during and after your trip!

All your accommodation, transport, a bunch of meals and (most importantly) all activities are included in the price. Unlike most other tour companies we include all our amazing activities. We don’t charge local payments or offer loads of optional extras that cost you money. Almost all our trips also include a personal airport pick up.

Any additional meals or drinks not listed in our inclusions, international flights to or from our destinations (unless stated as included), travel insurance or visa fees.

If you're struggling to convince your friends to join you on an adventure, you're not alone!

Travelling solo on a group tour can be one of the most exciting ways to experience a new destination, and you won't have to wait around for your mates to be ready. You leave yourself open to meeting amazing people, making new friends, and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers, so joining one of our group tours is a great way to meet people and make friends. Before your trip starts we'll put you in touch with the rest of your group so you can start chatting and get to know each other. And after the trip a lot of people continue travelling with the new friends they've made.

Our groups fill up fast, so the earlier you book, the better.

Payment

If it's more than 30 days before your start date you can reserve a space on a group by completing a booking and paying a deposit. Full payment must be made at least 30 days before your start date.

If you're making a new booking within 30 days of your start date you’ll need to pay in full to confirm your space.

Payment Plans

You also have the option to pay off your trip in easy, interest free instalments whenever you like from the time you pay your deposit until 30 days before your travel date. Payment plans are a popular choice as you avoid having to pay your entire outstanding balance just before you travel.

Flexible Deposits

Stuff happens, plans change, so if you can’t travel for any reason you can move your date to any date in the future. You can  even ‘open date’ your booking and decide your travel date later, or swap your tour for any other tour.

If you tell us more than 30 days before your start date then it's free to do this. If it’s within 30 days then there will be a minimum £100 / $200 charge. Additional charges may apply depending on your destination of travel and notice given.

Are flights included?

Flights to and from the destination are not included in the price of the trip, but our trips do include all your accommodation, an incredible itinerary with loads of amazing activities, a bunch of meals, and an airport pickup. If any of our tours show an internal flight as part of the itinerary, then it's included.

When should I book my flight to arrive?

It’s best to arrive on the actual start date of our tours as there are no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

Please note that the below information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need further help please contact us.

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. There are a few different visas for going backpacking in Australia and it’s important you understand the conditions of your visa.

Click here to see your visa options.

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.

Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:

1: Citizens from Belarus, Denmark, Finland, France, Germany, Italy, Japan, Norway, Russia, South Korea, Spain, Sweden, and the U.K. are allowed to visit Vietnam for up to 15 days without a visa regardless of passport type and entry purpose. 

2: If you are not from one of these above countries or wish to stay longer than 15 days in Vietnam, you can apply for a 1 month e-visa here. Please allow at least 5-7 days processing time for this visa.

Visas for Cambodia:

Most nationalities are able to get a visa on arrival in Cambodia. The visa on arrival is for a maximum of 30 days and costs approx. $35USD and will be payable on arrival in cash. Some nationalities may need to make advance arrangements.

Visas for Sri Lanka:

Most nationalities require a visa or ETA (electronic travel authority) to enter Sri Lanka. The visa is typically for 30 days and can be done online here and costs approx. $35USD.

Visas for Japan:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil will generally receive a 90-day visa on arrival for free.

Visas for the Philippines:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and most South American countries will generally receive a 30-day visa exemption on arrival for free. Brazilian passport holders can receive a 59-day visa exemption on arrival for free.

Visas for South Africa:

Passport holders from the UK, Australia, Canada, Denmark, New Zealand, Sweden, Norway, Finland, and some other select countries are not required to have a visa when entering South Africa for an intended stay of 90 days or less. Citizens of other countries are required to obtain a Visitor’s Visa.

Visas for Mexico:

If you are a permanent resident of the United States, Canada, UK or Japan you do not need a visitor visa to enter as a tourist. Most other passport holders do not need a visitor visa if staying in Mexico for less than 180 days.

Visas for Croatia:

Most nationalities (including the UK, Europe, USA, Canada and Australia) do not need a visa to enter Croatia for tourism purposes, but it’s always best to check with your government for official travel advice.

Visas for New Zealand:

You must have a valid visa to enter New Zealand. If you're planning on working in NZ you'll need to get a Working Holiday Visa, which will allow you to work and travel in NZ for 12 months, or 23 months if you're from the UK or Canada. If you're going to be in NZ for less than 3 months and are not planning on working then you can get a New Zealand Electronic Travel Authority (NZeTA). If you are from Australia you do not need a visa or NZeTA. 

Your destination or airline may have COVID-19 vaccination or testing requirements to enter. It is your responsibility to adhere to these requirements to ensure your arrival is not impacted and you can join your tour without issue.

There are no other mandatory vaccinations needed to enter any of our destinations, however there are a variety of recommended vaccinations you should consider before travelling. If you are unsure or need advice we recommend discussing your travel plans with your local GP. There are also many helpful resources online, such as this fit for travel page from the UK government.

Once you book you’ll get access to our Manage My Booking area to complete all parts of your booking and ensure you're ready to go. 

You'll also be prompted to download the INTRO Travel App, which has all the important information you'll need for your trip including stuff to get sorted before you go, a packing checklist, your full itinerary, country info, and everything you'll need to ensure your trip runs smoothly.

Backpack or suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10 - 20kgs of stuff should be plenty. And because it’s often quite hot in our destinations, dragging around a huge suitcase is not fun!

When is the best time to travel?

Most of our trips operate 12 months of the year. Although our destinations have unique seasons that can bring different weather, there’s no real ‘bad’ time of year to travel with us!

Most of our trips provide a personal airport pickup. Before you travel you’ll receive detailed info on where to go to start your INTRO tour, including exclusive access to the INTRO Travel app.

You will also be personally contacted by your group leader and be connected with other group members before you depart to ensure the start of your trip is totally stress-free. 

If you are arriving early just let us know and we can book you into the accommodation. You can then pay for it in the Manage My Booking area of our website before your tour starts. 

How much spending money will I need?

All activities, accommodation, transport and some meals are included on our trips, so you’ll just need money for extra meals, drinks, shopping and onward travel. We recommend bringing at least £150 / $300 spending money for every week you're away.

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least £2000 / $3000.

What’s the best way to access my money?

The best way to access your money when you're travelling is to get a Wise Travel Card. It allows you to pay in the local currency and avoid getting charged lots of foreign exchange fees by your home bank or credit card provider. You can get a Wise Travel Card here.

If you’re going to be working in Australia or New Zealand we will help you open a local bank account so that you can get paid.

How many people will be in my group?

Our groups average around 12-16 people with a maximum group size of between 16-22 depending on the trip. 

What happens if I’m travelling alone?

Our accommodation is a mix of twin, triple or multi-share depending on the trip, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.

Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by, connect with locals, and have more fun!

There's also basic language translations along with other relevant country info on our INTRO Travel app. 

One of the best things about travelling is getting to try the delicious local food and drinks. Whether it's the street food in Bangkok or the local beer in Mexico, we'll take you to some awesome local restaurants and bars where you'll get to eat like a local.

The restaurants we go to cater for all types of dietary requirements. But please let us know before you go if you have any specific dietary requirements or allergies.

And we have also made sure that there are water coolers in most places we go, so you can get free water refills and avoid buying plastic bottles of water.

Responsible travel is a philosophy we take seriously.

Some important areas of our responsible travel policy include:

  • Minimising our impact on the natural environment, including reducing plastic waste as much as possible.
  • Understanding and respecting local cultures and ensuring our interaction and involvement in local activities is positive.
  • Working directly with local communities to ensure the money you spend on a tour is benefiting those that need it most.
  • Ensuring animals, children or other vulnerable groups are not harmed or negatively affected by any of our activities.
  • Providing vegetarian and vegan options at all our stops.

Beyond the basic principles of responsible travel, our own socially conscious initiative Small Change is focused on making a positive difference to the destinations we operate in. One key part of Small Change is our commitment to plant 10 trees for every booking we receive.

A big part of the INTRO Travel difference is our after-trip support. Your group leader will spend enough time as needed to ensure you are totally comfortable and confident with where you’re going next. And can help organise and book whatever you need, including any transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip, and will always be there to help when you need it.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us.

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