IMPORTANT STUFF

Check out the below for info on Travelling in Australia and South East Asia, Gap Year and Adventure Travel and some general Backpacking tips. 

Along with everything you'll need to know about booking our Group Tours and answers to some Frequently Asked Questions.

With thousands of beautiful beaches, stunning rainforest, vibrant cities with laid back friendly people, fascinating and unique wildlife and the incredible outback, Australia is truly amazing!

Whether you plan on taking a short holiday, a working holiday, a gap year or just backpacking around Australia until your money runs out there's lots of things to consider, sort out and prepare yourself for, so you make the most of your time down under.  

Oz Intro was created to take the hassle out of your big adventure and transform you into the ultimate backpacker. With help sorting your visa, flights, travel insurance, answering all your little random questions, giving you an instant group of friends, showing you the best of Sydney, helping sort everything you'll need to live and work in Australia, and organising all your awesome travel plans. We'll be there to ensure you have the trip of a lifetime!  


South East Asia is one of the most stunningly beautiful and absolutely fascinating regions on the entire planet. 

From the tropical islands, post card beaches, crazy nightlife and endless smiles you'll find in Thailand to the raw and natural beauty, mouth watering food and endless adventure of Vietnam or the hedonistic lifestyle, insanely awesome accommodation and amazing wildlife (think spotting wild dolphins, snorkelling with turtles and hand feeding wild monkeys) of Bali, Indonesia you've got so much to choose from and discover!

And you'll get all of this generally a lot cheaper than back home. 

Some people choose South East Asia as a short holiday destination or the starting point for a longer backpacking adventure. 

Whatever your choice jumping on one of our South East Asia Group Tours will mean you'll experience the absolute best of each destination, make friends for life and have an epic adventure you'll tell your grandkids about. 

Travelling alone can be one of the most exciting and positive ways to experience a new destination. You leave yourself open to meeting amazing new people, making awesome new friends and can keep yourself and your onward travel plans flexible.

The majority of our group members are travelling solo, so joining one of our group tours is a really easy way to meet likeminded people and make friends to continue your travels with!

When is the best time to travel?

We operate our trips 12 months of the year. Although our destinations have different seasons that can bring different weather there’s no real ‘bad’ time of year to travel with us!


When should I book my trip?

The earlier the better as our groups fill up fast. However if there’s space you can book with us right up until you leave.

Can I reserve a space?

You can reserve a space for yourself by completing a booking and paying a $200 / £100 deposit. If it’s within a month of your start date you’ll need to pay in full to confirm your space.


What if I need to cancel?

We don’t want to take anyone’s money for nothing, so if you can’t travel for any reason we’re happy for you to ‘open date’ your booking and travel with us at anytime in the future. If you tell us more than 14 days before your start date than it's free. If it’s within 14 days than there will be a $200 / £100 charge.
If you definitely need to completely cancel your booking and you tell us more than 14 days before your start date than you’ll be charged a $200 / £100 cancellation fee. If you cancel within 14 days of your start date than you’ll be charged a 100% cancelation fee.

Can I change the name on my booking?

Sorry. Unfortunately we can’t change a name on a booking. It is considered a whole new booking.

Are flights included?

Our trips do not include international flights to and from the destination. Some trips include an internal flight.

Booking your flight:

It’s best to arrive on the actual start date of our tours as there’s no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

We work closely with STA Travel who can help you find a great deal on your flight. They guarantee to beat any price, offer tickets with great flexibility in case your plans change and even offer a $99 deposit so you can secure your flight easily!

They know our start dates and can even get you booked onto the same flight as other people in your  group! 

To get a quote on a flight simply choose ‘Yes’ on our booking form and a Consultant from STA Travel will contact you. You can also call  STA on 0161 667 0078 (UK) or 1300 675 435 (Oz) or email introtravel@statravel.co.uk (UK) or introtravel.au@statravel.com (Oz).

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Oz Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. We can organise either of these options for you. Just let us know when you book.

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.


Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:


  1. Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland,  Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days. If you want to stay longer than 15 days then you can apply for a 30-day visa online here: https://evisa.xuatnhapcanh.gov.vn/
  2. If you’re not from one of the countries listed above then you’ll need to apply for a one month visa at a Vietnamese Consulate nearest to you before you  arrive. This requires submitting an application form along with your passport, passport photos and paying a fee which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
  3. Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam. There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com. They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter. A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1 or 2.

Please note that the above information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need any help just contact us.

Travel insurance is compulsory for our Thailand, Bali & Vietnam trips and highly recommended for our Australia trips. Click here to organise a quote and policy for yourself.

Deciding whether to get vaccinated before you travel is a personal choice. There are no mandatory vaccinations for any of our destinations and all areas we travel to are very low risk. If you’re unsure or need advice we recommend visiting your local GP or checking out this link.

How much spending money will I need?

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least $3000 / £2000.

South East Asia: Our trips in Asia range from 9 to 18 days. All activities, accommodation, transport and some meals are included so you’ll just need money for extra meals, drink, shopping and onward travel. We recommend bringing at least $400 / £300 spending money.

What’s the best way to access my money?

Australia: If you’re on a WHV then we’ll open up a local Bank account for you. So we recommend transferring your money into your new Aussie bank account. That way you’ll avoid international bank fees.

South East Asia: It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout all our destinations so it’s easy to get access to cash. Some places accept credit card but not all.

Once you book you’ll get access to our Check in Area to complete all parts of your booking and ensure you're ready to go. You'll also be prompted to download the Intro Travel App, which has all the important information you'll need for your trip with us including stuff to get sorted before you go, a packing checklist, your itinerary, country info and everything you'll need to ensure your trip runs smoothly.

Backpack or a Suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. And because it’s often quite hot in our destinations dragging around a huge suitcase is not cool !

Once you've booked and before you travel we'll put you in touch with the rest of your group so you can start chatting and getting to know each other.

We'll create a private Facebook group for your trip and send you an invitation to join. We create these groups one month before the start date of our Asia trips and three months before the start date of our Australia trips. 

We provide a personal airport pick up on all our trips. You’ll get detailed info on where to go and who to meet once you book. 

How many people will be in my group?

Australia: Groups average 10-16 people with a max of 22.

South East Asia: Groups average 16-20 people with a max of 22. Occasionally we will run ‘double’ groups during busy periods in Thailand. Which can mean up to 36 people on one start date split between two Group Leaders.

What happens if I’m travelling alone?

In Asia most of our accommodation is twin or triple share, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.


What nationalities will be on the trip with me?

There will often be a mix of nationalities on our trips, especially in Asia. i.e. UK, European, Australian, New Zealand, American, Canadian, South American etc


Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by and have more fun!

A big part of the Intro Travel difference is our after trip support. Your Group Leader will spend enough time as needed to ensure you are comfortable and confident with where you’re going next. And can organise and book whatever you need including any other transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip and always be there to help with whatever you need, including finding an awesome job in Australia if you're doing Oz Intro. Once you're part of the Intro Travel family, we've got your back!

Date Changes

We understand that sometimes plans change. So if, after you have made a booking you wish to change your date of departure, you can. This date change is free if made more than 14 days before your start date. If made within 14 days, an administrative fee of £100 / $200 is applicable.

Name Changes

If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.

Cancellations & Refunds

If you want to cancel your booking and not travel with us at all, the following charges will apply:
If you cancel more than 14 days before your start date there is a $200 / £100 cancellation fee.
If you cancel 14 days or less before your start date there is a 100% cancellation fee.

No cancellation fees will be waived as a result of the following:
Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chapped lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms. 

Changes in Itinerary

Sometimes it rains or something happens and we need to change the itinerary. If due to circumstances beyond our control we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.


Your Conduct

All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.


Baggage

Intro Travel will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for all Asia trips and highly recommended for Australia.


Limitations of Liability

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of
Intro Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise
in connection therewith.

Your Privacy & Security

We will not share your contact details with any third-parties or retain your credit card details for any purpose.
When you make a booking on our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for securing websites.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us!
You can message us on Live Chat, Email us, or call us on the number below.

IMPORTANT STUFF

Check out the below for info on Travelling in Australia and South East Asia, Gap Year and Adventure Travel and some general Backpacking tips. 

Along with everything you'll need to know about booking our Group Tours and answers to some Frequently Asked Questions.

With thousands of beautiful beaches, stunning rainforest, vibrant cities with laid back friendly people, fascinating and unique wildlife and the incredible outback, Australia is truly amazing!

Whether you plan on taking a short holiday, a working holiday, a gap year or just backpacking around Australia until your money runs out there's lots of things to consider, sort out and prepare yourself for, so you make the most of your time down under.  

Oz Intro was created to take the hassle out of your big adventure and transform you into the ultimate backpacker. With help sorting your visa, flights, travel insurance, answering all your little random questions, giving you an instant group of friends, showing you the best of Sydney, helping sort everything you'll need to live and work in Australia, and organising all your awesome travel plans. We'll be there to ensure you have the trip of a lifetime!  


South East Asia is one of the most stunningly beautiful and absolutely fascinating regions on the entire planet. 

From the tropical islands, post card beaches, crazy nightlife and endless smiles you'll find in Thailand to the raw and natural beauty, mouth watering food and endless adventure of Vietnam or the hedonistic lifestyle, insanely awesome accommodation and amazing wildlife (think spotting wild dolphins, snorkelling with turtles and hand feeding wild monkeys) of Bali, Indonesia you've got so much to choose from and discover!

And you'll get all of this generally a lot cheaper than back home. 

Some people choose South East Asia as a short holiday destination or the starting point for a longer backpacking adventure. 

Whatever your choice jumping on one of our South East Asia Group Tours will mean you'll experience the absolute best of each destination, make friends for life and have an epic adventure you'll tell your grandkids about. 

Travelling alone can be one of the most exciting and positive ways to experience a new destination. You leave yourself open to meeting amazing new people, making awesome new friends and can keep yourself and your onward travel plans flexible.

The majority of our group members are travelling solo, so joining one of our group tours is a really easy way to meet likeminded people and make friends to continue your travels with!

When is the best time to travel?

We operate our trips 12 months of the year. Although our destinations have different seasons that can bring different weather there’s no real ‘bad’ time of year to travel with us!


When should I book my trip?

The earlier the better as our groups fill up fast. However if there’s space you can book with us right up until you leave.

Can I reserve a space?

You can reserve a space for yourself by completing a booking and paying a $200 / £100 deposit. If it’s within a month of your start date you’ll need to pay in full to confirm your space.


What if I need to cancel?

We don’t want to take anyone’s money for nothing, so if you can’t travel for any reason we’re happy for you to ‘open date’ your booking and travel with us at anytime in the future. If you tell us more than 14 days before your start date than it's free. If it’s within 14 days than there will be a $200 / £100 charge.
If you definitely need to completely cancel your booking and you tell us more than 14 days before your start date than you’ll be charged a $200 / £100 cancellation fee. If you cancel within 14 days of your start date than you’ll be charged a 100% cancelation fee.

Can I change the name on my booking?

Sorry. Unfortunately we can’t change a name on a booking. It is considered a whole new booking.

Are flights included?

Our trips do not include international flights to and from the destination. Some trips include an internal flight.

Booking your flight:

It’s best to arrive on the actual start date of our tours as there’s no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

We work closely with STA Travel who can help you find a great deal on your flight. They guarantee to beat any price, offer tickets with great flexibility in case your plans change and even offer a $99 deposit so you can secure your flight easily!

They know our start dates and can even get you booked onto the same flight as other people in your  group! 

To get a quote on a flight simply choose ‘Yes’ on our booking form and a Consultant from STA Travel will contact you. You can also call  STA on 0161 667 0078 (UK) or 1300 675 435 (Oz) or email introtravel@statravel.co.uk (UK) or introtravel.au@statravel.com (Oz).

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Oz Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. We can organise either of these options for you. Just let us know when you book.

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.


Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:


  1. Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland,  Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days. If you want to stay longer than 15 days then you can apply for a 30-day visa online here: https://evisa.xuatnhapcanh.gov.vn/
  2. If you’re not from one of the countries listed above then you’ll need to apply for a one month visa at a Vietnamese Consulate nearest to you before you  arrive. This requires submitting an application form along with your passport, passport photos and paying a fee which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
  3. Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam. There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com. They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter. A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1 or 2.

Please note that the above information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need any help just contact us.

Travel insurance is compulsory for our Thailand, Bali & Vietnam trips and highly recommended for our Australia trips. Click here to organise a quote and policy for yourself.

Deciding whether to get vaccinated before you travel is a personal choice. There are no mandatory vaccinations for any of our destinations and all areas we travel to are very low risk. If you’re unsure or need advice we recommend visiting your local GP or checking out this link.

How much spending money will I need?

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least $3000 / £2000.

South East Asia: Our trips in Asia range from 9 to 18 days. All activities, accommodation, transport and some meals are included so you’ll just need money for extra meals, drink, shopping and onward travel. We recommend bringing at least $400 / £300 spending money.

What’s the best way to access my money?

Australia: If you’re on a WHV then we’ll open up a local Bank account for you. So we recommend transferring your money into your new Aussie bank account. That way you’ll avoid international bank fees.

South East Asia: It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout all our destinations so it’s easy to get access to cash. Some places accept credit card but not all.

Once you book you’ll get access to our Check in Area to complete all parts of your booking and ensure you're ready to go. You'll also be prompted to download the Intro Travel App, which has all the important information you'll need for your trip with us including stuff to get sorted before you go, a packing checklist, your itinerary, country info and everything you'll need to ensure your trip runs smoothly.

Backpack or a Suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. And because it’s often quite hot in our destinations dragging around a huge suitcase is not cool !

Once you've booked and before you travel we'll put you in touch with the rest of your group so you can start chatting and getting to know each other.

We'll create a private Facebook group for your trip and send you an invitation to join. We create these groups one month before the start date of our Asia trips and three months before the start date of our Australia trips. 

We provide a personal airport pick up on all our trips. You’ll get detailed info on where to go and who to meet once you book. 

How many people will be in my group?

Australia: Groups average 10-16 people with a max of 22.

South East Asia: Groups average 16-20 people with a max of 22. Occasionally we will run ‘double’ groups during busy periods in Thailand. Which can mean up to 36 people on one start date split between two Group Leaders.

What happens if I’m travelling alone?

In Asia most of our accommodation is twin or triple share, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.


What nationalities will be on the trip with me?

There will often be a mix of nationalities on our trips, especially in Asia. i.e. UK, European, Australian, New Zealand, American, Canadian, South American etc


Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by and have more fun!

A big part of the Intro Travel difference is our after trip support. Your Group Leader will spend enough time as needed to ensure you are comfortable and confident with where you’re going next. And can organise and book whatever you need including any other transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip and always be there to help with whatever you need, including finding an awesome job in Australia if you're doing Oz Intro. Once you're part of the Intro Travel family, we've got your back!

Date Changes

We understand that sometimes plans change. So if, after you have made a booking you wish to change your date of departure, you can. This date change is free if made more than 14 days before your start date. If made within 14 days, an administrative fee of £100 / $200 is applicable.

Name Changes

If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.

Cancellations & Refunds

If you want to cancel your booking and not travel with us at all, the following charges will apply:
If you cancel more than 14 days before your start date there is a $200 / £100 cancellation fee.
If you cancel 14 days or less before your start date there is a 100% cancellation fee.

No cancellation fees will be waived as a result of the following:
Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chapped lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms. 

Changes in Itinerary

Sometimes it rains or something happens and we need to change the itinerary. If due to circumstances beyond our control we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.


Your Conduct

All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.


Baggage

Intro Travel will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for all Asia trips and highly recommended for Australia.


Limitations of Liability

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of
Intro Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise
in connection therewith.

Your Privacy & Security

We will not share your contact details with any third-parties or retain your credit card details for any purpose.
When you make a booking on our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for securing websites.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us!
You can message us on Live Chat, Email us, or call us on the number below.

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