IMPORTANT STUFF

Check out the below for info on Travelling in Australia and South East Asia, Gap Year and Adventure Travel and some general Backpacking tips. 

Along with everything you'll need to know about booking our Group Tours and answers to some Frequently Asked Questions.

South East Asia is one of the most stunningly beautiful and absolutely fascinating regions on the entire planet. 

From the tropical islands, post card beaches, crazy nightlife and endless smiles you'll find in Thailand to the raw and natural beauty, mouth watering food and endless adventure of Vietnam or the hedonistic lifestyle, insanely awesome accommodation and amazing wildlife (think spotting wild dolphins, snorkelling with turtles and hand feeding wild monkeys) of Bali, Indonesia you've got so much to choose from and discover!

And you'll get all of this for generally a lot cheaper than back home. 

Some people choose South East Asia as a short holiday destination or the starting point for a longer backpacking adventure. 

Whatever your choice jumping on one of our South East Asia Group Tours will mean you'll experience the absolute best of each destination, make friends for life and have an epic adventure you'll tell your grandkids about. 

For more info, advice and tips on travelling South East Asia just contact us or check out our travel blog.

With thousands of pristine white sandy beaches, stunning and ancient rainforests, world class cities with laid back friendly people, fascinating and unique wildlife, the incredible outback and of course the iconic and breathtakingly beautiful Great Barrier Reef there's little doubt why Australia is one of the most popular travel destinations in the world.

Whether you plan on taking a short holiday, working holiday, gap year or just backpacking around Australia until your money runs out there's lots of things to consider, sort out and prepare yourself for, so you can make the most of your time in the land down under.

The Oz Intro work & travel package was created to take the hassle out of your big adventure and transform you into the ultimate backpacker. We start with help sorting your visa, flights, travel insurance and answering all your little random questions before you go. On arrival in Sydney you'll get an instant group of friends and an awesome 9 day group tour showing you the best of Sydney and beyond. As well everything you'll need to live and work in Australia sorted, along with help organising all your awesome onward travel plans. We'll be there to ensure you have the trip of a lifetime!  

Our Oz Adventure trip is the same awesome itinerary as Oz Intro just without the work help. So it's perfect for those coming to Australia on a tourist visa. 

For more info, advice and tips on travelling Australia just contact us or check out our travel blog.


Working abroad should be a fun, rewarding experience. Most common backpacker jobs in Australia such as bar work, office/admin, construction and farm work generally pay quite well, starting at around $18-25 per hour. 

But finding a job in a new country can be difficult.

By doing Oz Intro you don’t need to worry. We’ll give you everything you need to find work in Australia including exclusive access to our own ‘Oz Jobs’ Program.

Before You Start: There's a bunch of important things you’ll need before you start working in Australia such as an Aussie Bank Account, Tax File number and Aussie phone number. You'll get all of this sorted for you on Oz Intro. 

Training Courses: Certain jobs such as bar work and construction require you to complete specific training. We’ll explain what’s needed and can book you onto all necessary training courses after Oz Intro.

Oz Jobs Program: You’ll get 12 months membership to our Oz Jobs Program. This includes exclusive access to our Oz Jobs App, where we post lots of great job opportunities every day from our Australia wide network of employers. 

Unlimited Help & Advice: Your Group Leader will give you a comprehensive ‘Work in Oz’ presentation, as well as one on one advice and support on CV Building, Job Finding, Interview Skills and anything else you’ll need to secure a great job in Australia. 

Office Support: Our Sydney office is your home away from home and base for finding work. With unlimited free internet, printers, jobs boards and lots of friendly staff to help you.  

Farm Work & 2nd Year Visas: If you do 88 days of regional or farm work in Australia you can apply for a 2nd Working Holiday Visa. We’ll give you lots more info on this during Oz Intro, will help you find farm work and will also help you apply for your 2nd Year Visa.

Tax Stuff: We’ll help you understand how Tax & Superannuation works in Australia, and can organise any refunds you may be due, so you’ll have more money to spend on your travels.

If you're struggling to convince your friends to join you on an adventure, don't worry you're not alone! 

Travelling solo on a group tour can be one of the most exciting and positive ways to experience a new destination. You leave yourself open to meeting amazing new people, making awesome new friends and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers, so joining one of our group tours is a great way to meet people and make friends. Before your trip starts we'll put you in touch with the rest of your group so you can start chatting and get to know each other. And after the trip ends a lot of people will continue to travel with the friends they've made.

Our groups fill up fast, so the earlier you book the better. 

Payment

If it's more than 28 days before your start date you can reserve a space on a group by completing a booking and paying a $200 / £100 deposit. Full payment must be made at least 28 days before your start date. 

If you're making a new booking within 28 days of your start date you’ll need to pay in full to confirm your space.

Flexible Deposits

Stuff happens, plans change, so if you can’t travel for any reason you can move your date to any date in the future. Or even just ‘open date’ your booking and decide your travel date later. You can also swap your tour for any other tour. 

If you tell us more than 14 days before your start date than it's free to do this. If it’s within 14 days than there will be a $200 / £100 charge.


Are flights included?

Our trips do not include international flights to and from the destination. Some trips include an internal flight.

Booking your flight:

It’s best to arrive on the actual start date of our tours as there’s no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

We work closely with STA Travel who can help you find a great deal on your flight. They guarantee to beat any price, offer tickets with great flexibility in case your plans change and even offer a $99 deposit so you can secure your flight easily!

They know our start dates and can even get you booked onto the same flight as other people in your  group! 

To get a quote on a flight simply choose ‘Yes’ on our booking form and a Consultant from STA Travel will contact you. You can also call  STA on 0161 667 0078 (UK) or 1300 675 435 (Oz) or email introtravel@statravel.co.uk (UK) or introtravel.au@statravel.com (Oz).

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Oz Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. We can organise either of these options for you. Just let us know when you book.

A Working Holiday Visa allows you to stay in Australia for up to 12 months. You are legally allowed to work with a WHV for each employer for up to 6 months, or 12 months in two different locations. Once our visa has been approved you have 12 months to use it. You must be 18-30 to get a WHV.

You can apply for a 2nd WHV if you complete 88 days of seasonal work in regional Australia. We'll give you lots more info and help with 2nd year visas during Oz Intro. 

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.

Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:


  1. Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland,  Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days. If you want to stay longer than 15 days then you can apply for a 30-day visa online here: https://evisa.xuatnhapcanh.gov.vn/
  2. If you’re not from one of the countries listed above then you’ll need to apply for a one month visa at a Vietnamese Consulate nearest to you before you  arrive. This requires submitting an application form along with your passport, passport photos and paying a fee which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
  3. Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam. There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com. They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter. A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1 or 2.

Please note that the above information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need any help just contact us.

Travel insurance is compulsory for our Thailand, Bali & Vietnam trips and highly recommended for our Australia trips. Click here to organise a quote and policy for yourself.

Deciding whether to get vaccinated before you travel is a personal choice. There are no mandatory vaccinations for any of our destinations and all areas we travel to are very low risk. If you’re unsure or need advice we recommend visiting your local GP or checking out this link.

How much spending money will I need?

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least $3000 / £2000.

South East Asia: Our trips in Asia range from 9 to 18 days. All activities, accommodation, transport and some meals are included so you’ll just need money for extra meals, drink, shopping and onward travel. We recommend bringing at least $400 / £300 spending money.

What’s the best way to access my money?

Australia: If you’re on a WHV then we’ll open up a local Bank account for you. So we recommend transferring your money into your new Aussie bank account. That way you’ll avoid international bank fees.

South East Asia: It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout all our destinations so it’s easy to get access to cash. Some places accept credit card but not all.

Backpack or a Suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. And because it’s often quite hot in our destinations dragging around a huge suitcase is not cool !

When is the best time to travel?

We operate our trips 12 months of the year. Although our destinations have different seasons that can bring different weather there’s no real ‘bad’ time of year to travel with us!

Once you book you’ll get access to our Check in Area to complete all parts of your booking and ensure you're ready to go. You'll also be prompted to download the Intro Travel App, which has all the important information you'll need for your trip with us including stuff to get sorted before you go, a packing checklist, your itinerary, country info and everything you'll need to ensure your trip runs smoothly.

Once you've booked and before you travel we'll put you in touch with the rest of your group so you can start chatting and getting to know each other.

We'll create a private Facebook group for your trip and send you an invitation to join. We create these groups one month before the start date of our Asia trips and three months before the start date of our Australia trips. 

We provide a personal airport pick up on all our trips. You’ll get detailed info on where to go and who to meet once you book. 

How many people will be in my group?

Australia: Groups average 10-16 people with a max of 22.

South East Asia: Groups average 16-20 people with a max of 22. Occasionally we will run ‘double’ groups during busy periods in Thailand. Which can mean up to 36 people on one start date split between two Group Leaders.

What happens if I’m travelling alone?

In Asia most of our accommodation is twin or triple share, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.

What nationalities will be on the trip with me?

There will often be a mix of nationalities on our trips, especially in Asia. i.e. UK, European, Australian, New Zealand, American, Canadian, South American etc

Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by and have more fun!

A big part of the Intro Travel difference is our after trip support. Your Group Leader will spend enough time as needed to ensure you are comfortable and confident with where you’re going next. And can organise and book whatever you need including any other transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip and always be there to help with whatever you need, including finding an awesome job in Australia if you're doing Oz Intro. Once you're part of the Intro Travel family, we've got your back!

Date Changes

We understand that sometimes plans change. So if, after you have made a booking you wish to change your date of departure, you can. This date change is free if made more than 14 days before your start date. If made within 14 days, an administrative fee of £100 / $200 is applicable.

Name Changes

If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.

Cancellations & Refunds

If you want to cancel your booking and not travel with us at all, the following charges will apply:
If you cancel more than 14 days before your start date there is a $200 / £100 cancellation fee.
If you cancel 14 days or less before your start date there is a 100% cancellation fee.

No cancellation fees will be waived as a result of the following:
Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chapped lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms. 

Changes in Itinerary

Sometimes it rains or something happens and we need to change the itinerary. If due to circumstances beyond our control we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.

Your Conduct

All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.

Baggage

Intro Travel will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for all Asia trips and highly recommended for Australia.

Limitations of Liability

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of
Intro Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise
in connection therewith.

Your Privacy & Security

We will not share your contact details with any third-parties or retain your credit card details for any purpose.

When you make a booking on our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for securing websites.

Why We Need Your Data

Our tours are for travellers over the age of 18 years old. To confirm your eligibility for our tours we need to know your date of birth. Our local staff also record your date of birth for any birthday celebrations that may occur during our tours, and if there were any medical emergencies during your trip, date of birth information is often needed.

Our services include applying for visas, and organising overseas travel, so it is necessary to hold & store passport information.

Medicare information and Tax File Number information is applied for by Introtravel, and so we receive this information to pass on to you, and store this information so we can provide it back to you when you seek medical attention or work respectively.

We have a certain liability for your safety, and knowing if you have a medical condition that requires special consideration is necessary.

Requesting Deletion or a Copy of Your Data

The Intro Travel tours are group experiences where you meet people and make friends. Unless you request that we delete your data, we retain your your data after you finish your tour to keep in contact and so that if you book further trips with us, we have information such as people to contact in emergency and dietary requirements on file.

If you booked directly through us and you don't want us to retain this information, you can request deletion of data from our site here (contact us). Fill in your email address, and clearly state 'I request deletion of my personal data'. This request will be sent to our staff, who will contact you to confirm deletion. Once this is done, we will delete all of your personal information from our databases within five business days.

Similarly, if you have made a booking through us, you can obtain a copy of all information we have for you on our databases by contact us.

If you have booked through an agent, you need to request for deletion/copy of data through the agent you booked through.

In addition, any email we send you has an unsubscribe link where you can request we remove you from specific or all email lists. This does not remove your data from our databases.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us!
You can message us on Live Chat, Email us, or call us on the number below.

IMPORTANT STUFF

Check out the below for info on Travelling in Australia and South East Asia, Gap Year and Adventure Travel and some general Backpacking tips. 

Along with everything you'll need to know about booking our Group Tours and answers to some Frequently Asked Questions.

South East Asia is one of the most stunningly beautiful and absolutely fascinating regions on the entire planet. 

From the tropical islands, post card beaches, crazy nightlife and endless smiles you'll find in Thailand to the raw and natural beauty, mouth watering food and endless adventure of Vietnam or the hedonistic lifestyle, insanely awesome accommodation and amazing wildlife (think spotting wild dolphins, snorkelling with turtles and hand feeding wild monkeys) of Bali, Indonesia you've got so much to choose from and discover!

And you'll get all of this for generally a lot cheaper than back home. 

Some people choose South East Asia as a short holiday destination or the starting point for a longer backpacking adventure. 

Whatever your choice jumping on one of our South East Asia Group Tours will mean you'll experience the absolute best of each destination, make friends for life and have an epic adventure you'll tell your grandkids about. 

For more info, advice and tips on travelling South East Asia just contact us or check out our travel blog.

With thousands of pristine white sandy beaches, stunning and ancient rainforests, world class cities with laid back friendly people, fascinating and unique wildlife, the incredible outback and of course the iconic and breathtakingly beautiful Great Barrier Reef there's little doubt why Australia is one of the most popular travel destinations in the world.

Whether you plan on taking a short holiday, working holiday, gap year or just backpacking around Australia until your money runs out there's lots of things to consider, sort out and prepare yourself for, so you can make the most of your time in the land down under.

The Oz Intro work & travel package was created to take the hassle out of your big adventure and transform you into the ultimate backpacker. We start with help sorting your visa, flights, travel insurance and answering all your little random questions before you go. On arrival in Sydney you'll get an instant group of friends and an awesome 9 day group tour showing you the best of Sydney and beyond. As well everything you'll need to live and work in Australia sorted, along with help organising all your awesome onward travel plans. We'll be there to ensure you have the trip of a lifetime!  

Our Oz Adventure trip is the same awesome itinerary as Oz Intro just without the work help. So it's perfect for those coming to Australia on a tourist visa. 

For more info, advice and tips on travelling Australia just contact us or check out our travel blog.


Working abroad should be a fun, rewarding experience. Most common backpacker jobs in Australia such as bar work, office/admin, construction and farm work generally pay quite well, starting at around $18-25 per hour. 

But finding a job in a new country can be difficult.

By doing Oz Intro you don’t need to worry. We’ll give you everything you need to find work in Australia including exclusive access to our own ‘Oz Jobs’ Program.

Before You Start: There's a bunch of important things you’ll need before you start working in Australia such as an Aussie Bank Account, Tax File number and Aussie phone number. You'll get all of this sorted for you on Oz Intro. 

Training Courses: Certain jobs such as bar work and construction require you to complete specific training. We’ll explain what’s needed and can book you onto all necessary training courses after Oz Intro.

Oz Jobs Program: You’ll get 12 months membership to our Oz Jobs Program. This includes exclusive access to our Oz Jobs App, where we post lots of great job opportunities every day from our Australia wide network of employers. 

Unlimited Help & Advice: Your Group Leader will give you a comprehensive ‘Work in Oz’ presentation, as well as one on one advice and support on CV Building, Job Finding, Interview Skills and anything else you’ll need to secure a great job in Australia. 

Office Support: Our Sydney office is your home away from home and base for finding work. With unlimited free internet, printers, jobs boards and lots of friendly staff to help you.  

Farm Work & 2nd Year Visas: If you do 88 days of regional or farm work in Australia you can apply for a 2nd Working Holiday Visa. We’ll give you lots more info on this during Oz Intro, will help you find farm work and will also help you apply for your 2nd Year Visa.

Tax Stuff: We’ll help you understand how Tax & Superannuation works in Australia, and can organise any refunds you may be due, so you’ll have more money to spend on your travels.

If you're struggling to convince your friends to join you on an adventure, don't worry you're not alone! 

Travelling solo on a group tour can be one of the most exciting and positive ways to experience a new destination. You leave yourself open to meeting amazing new people, making awesome new friends and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers, so joining one of our group tours is a great way to meet people and make friends. Before your trip starts we'll put you in touch with the rest of your group so you can start chatting and get to know each other. And after the trip ends a lot of people will continue to travel with the friends they've made.

Our groups fill up fast, so the earlier you book the better. 

Payment

If it's more than 28 days before your start date you can reserve a space on a group by completing a booking and paying a $200 / £100 deposit. Full payment must be made at least 28 days before your start date. 

If you're making a new booking within 28 days of your start date you’ll need to pay in full to confirm your space.

Flexible Deposits

Stuff happens, plans change, so if you can’t travel for any reason you can move your date to any date in the future. Or even just ‘open date’ your booking and decide your travel date later. You can also swap your tour for any other tour. 

If you tell us more than 14 days before your start date than it's free to do this. If it’s within 14 days than there will be a $200 / £100 charge.


Are flights included?

Our trips do not include international flights to and from the destination. Some trips include an internal flight.

Booking your flight:

It’s best to arrive on the actual start date of our tours as there’s no activities on the first day, so you’ll have plenty of time to recover from your flight and meet everyone in your group.

We work closely with STA Travel who can help you find a great deal on your flight. They guarantee to beat any price, offer tickets with great flexibility in case your plans change and even offer a $99 deposit so you can secure your flight easily!

They know our start dates and can even get you booked onto the same flight as other people in your  group! 

To get a quote on a flight simply choose ‘Yes’ on our booking form and a Consultant from STA Travel will contact you. You can also call  STA on 0161 667 0078 (UK) or 1300 675 435 (Oz) or email introtravel@statravel.co.uk (UK) or introtravel.au@statravel.com (Oz).

Visas for Australia:

You must have a valid visa to enter Australia. Most of our Oz Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. We can organise either of these options for you. Just let us know when you book.

A Working Holiday Visa allows you to stay in Australia for up to 12 months. You are legally allowed to work with a WHV for each employer for up to 6 months, or 12 months in two different locations. Once our visa has been approved you have 12 months to use it. You must be 18-30 to get a WHV.

You can apply for a 2nd WHV if you complete 88 days of seasonal work in regional Australia. We'll give you lots more info and help with 2nd year visas during Oz Intro. 

Visas for Thailand:

Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.

Visas for Bali:

Most nationalities will receive a 30-day visa on arrival in Bali. This visa is free for most nationalities and costs approximately $35USD for others. Some nationalities (e.g. Colombian) must apply for their visa beforehand.

Visas for Vietnam:

Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:


  1. Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland,  Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days. If you want to stay longer than 15 days then you can apply for a 30-day visa online here: https://evisa.xuatnhapcanh.gov.vn/
  2. If you’re not from one of the countries listed above then you’ll need to apply for a one month visa at a Vietnamese Consulate nearest to you before you  arrive. This requires submitting an application form along with your passport, passport photos and paying a fee which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
  3. Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam. There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com. They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter. A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1 or 2.

Please note that the above information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need any help just contact us.

Travel insurance is compulsory for our Thailand, Bali & Vietnam trips and highly recommended for our Australia trips. Click here to organise a quote and policy for yourself.

Deciding whether to get vaccinated before you travel is a personal choice. There are no mandatory vaccinations for any of our destinations and all areas we travel to are very low risk. If you’re unsure or need advice we recommend visiting your local GP or checking out this link.

How much spending money will I need?

Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least $3000 / £2000.

South East Asia: Our trips in Asia range from 9 to 18 days. All activities, accommodation, transport and some meals are included so you’ll just need money for extra meals, drink, shopping and onward travel. We recommend bringing at least $400 / £300 spending money.

What’s the best way to access my money?

Australia: If you’re on a WHV then we’ll open up a local Bank account for you. So we recommend transferring your money into your new Aussie bank account. That way you’ll avoid international bank fees.

South East Asia: It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout all our destinations so it’s easy to get access to cash. Some places accept credit card but not all.

Backpack or a Suitcase? And how much should I bring?

We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. And because it’s often quite hot in our destinations dragging around a huge suitcase is not cool !

When is the best time to travel?

We operate our trips 12 months of the year. Although our destinations have different seasons that can bring different weather there’s no real ‘bad’ time of year to travel with us!

Once you book you’ll get access to our Check in Area to complete all parts of your booking and ensure you're ready to go. You'll also be prompted to download the Intro Travel App, which has all the important information you'll need for your trip with us including stuff to get sorted before you go, a packing checklist, your itinerary, country info and everything you'll need to ensure your trip runs smoothly.

Once you've booked and before you travel we'll put you in touch with the rest of your group so you can start chatting and getting to know each other.

We'll create a private Facebook group for your trip and send you an invitation to join. We create these groups one month before the start date of our Asia trips and three months before the start date of our Australia trips. 

We provide a personal airport pick up on all our trips. You’ll get detailed info on where to go and who to meet once you book. 

How many people will be in my group?

Australia: Groups average 10-16 people with a max of 22.

South East Asia: Groups average 16-20 people with a max of 22. Occasionally we will run ‘double’ groups during busy periods in Thailand. Which can mean up to 36 people on one start date split between two Group Leaders.

What happens if I’m travelling alone?

In Asia most of our accommodation is twin or triple share, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.

What nationalities will be on the trip with me?

There will often be a mix of nationalities on our trips, especially in Asia. i.e. UK, European, Australian, New Zealand, American, Canadian, South American etc

Will I get by without knowing the local language?

In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by and have more fun!

A big part of the Intro Travel difference is our after trip support. Your Group Leader will spend enough time as needed to ensure you are comfortable and confident with where you’re going next. And can organise and book whatever you need including any other transport, accommodation or trips you may want. We'll also provide 24/7 support and advice after your trip and always be there to help with whatever you need, including finding an awesome job in Australia if you're doing Oz Intro. Once you're part of the Intro Travel family, we've got your back!

Date Changes

We understand that sometimes plans change. So if, after you have made a booking you wish to change your date of departure, you can. This date change is free if made more than 14 days before your start date. If made within 14 days, an administrative fee of £100 / $200 is applicable.

Name Changes

If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.

Cancellations & Refunds

If you want to cancel your booking and not travel with us at all, the following charges will apply:
If you cancel more than 14 days before your start date there is a $200 / £100 cancellation fee.
If you cancel 14 days or less before your start date there is a 100% cancellation fee.

No cancellation fees will be waived as a result of the following:
Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chapped lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms. 

Changes in Itinerary

Sometimes it rains or something happens and we need to change the itinerary. If due to circumstances beyond our control we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.

Your Conduct

All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.

Baggage

Intro Travel will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for all Asia trips and highly recommended for Australia.

Limitations of Liability

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of
Intro Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise
in connection therewith.

Your Privacy & Security

We will not share your contact details with any third-parties or retain your credit card details for any purpose.

When you make a booking on our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for securing websites.

Why We Need Your Data

Our tours are for travellers over the age of 18 years old. To confirm your eligibility for our tours we need to know your date of birth. Our local staff also record your date of birth for any birthday celebrations that may occur during our tours, and if there were any medical emergencies during your trip, date of birth information is often needed.

Our services include applying for visas, and organising overseas travel, so it is necessary to hold & store passport information.

Medicare information and Tax File Number information is applied for by Introtravel, and so we receive this information to pass on to you, and store this information so we can provide it back to you when you seek medical attention or work respectively.

We have a certain liability for your safety, and knowing if you have a medical condition that requires special consideration is necessary.

Requesting Deletion or a Copy of Your Data

The Intro Travel tours are group experiences where you meet people and make friends. Unless you request that we delete your data, we retain your your data after you finish your tour to keep in contact and so that if you book further trips with us, we have information such as people to contact in emergency and dietary requirements on file.

If you booked directly through us and you don't want us to retain this information, you can request deletion of data from our site here (contact us). Fill in your email address, and clearly state 'I request deletion of my personal data'. This request will be sent to our staff, who will contact you to confirm deletion. Once this is done, we will delete all of your personal information from our databases within five business days.

Similarly, if you have made a booking through us, you can obtain a copy of all information we have for you on our databases by contact us.

If you have booked through an agent, you need to request for deletion/copy of data through the agent you booked through.

In addition, any email we send you has an unsubscribe link where you can request we remove you from specific or all email lists. This does not remove your data from our databases.

GET IN TOUCH

If you have any further questions please don't hesitate to contact us!
You can message us on Live Chat, Email us, or call us on the number below.

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