Covid Safe Travel

INTRO Travel was created over 15 years ago to facilitate the most amazing and life changing travel experiences. All with unrivalled support throughout your whole journey.

Given the new world we’re now living in, our experience and dedication to safety is needed now more than ever. 

In line with the World Travel & Tourism Council's Global Safe Travel Protocols below are some of the extra measures we've implemented to ensure you stay safe and healthy on your next epic adventure with us. 

So once again you can kick back, relax and have an unforgettable adventure, all with the peace of mind you have a team of experts there for you every step of the way.

Covid Safe Banner 1

Our dedicated reservations and support teams will be ready around the clock to answer any of your questions or concerns. We stay up to date with relevant restrictions and measures in place regarding Covid and will ensure the start of your awesome adventure is totally stress-free. 

Covid Safe Leaders

Our staff are committed to both your enjoyment and wellbeing, and will answer any questions you may have. INTRO leaders are also supported 24/7 by our dedicated operations team who are there to help you in any situation. All group leaders have undergone revised safety and hygiene training regarding Covid.

Covid Safe Transport

Throughout your trip we may use a variety of transport, from tuk tuks, taxis, private minivan’s, ferries, trains and planes. We are working closely with all operators to ensure that the relevant social distancing and hygiene standards are adhered to. Where necessary, this may include specific seat allocations, regular deep cleaning, the use of facial coverings and hand sanitisers. 

Covid Safe Worries

We work closely with our trusted accommodation and activity providers to ensure that all recommended hygiene and social distancing protocols are maintained. Some of these increased measures will include the daily cleaning of your room with the focus of disinfecting all surfaces, and social distancing in public areas. Also where needed we may adapt room allocations to ensure social distancing can be maintained. 

Covid Safe Eating

No trip is complete without sampling the local food. We always encourage group members to try as much of the local cuisine as possible and will continue to do so whilst ensuring that the appropriate hygiene and social distancing standards are being met. We always try to reserve private areas in restaurants and where possible we will reserve outside seating options.

Covid Safe Help Us

At INTRO we want all group members to feel safe and comfortable whilst travelling with us. As a result of Covid, the use of facial coverings, hand sanitisers, enhanced cleaning and disinfecting processes, as well as social distancing measures will be practiced where appropriate or deemed necessary on our tours. Let’s all help keep each other safe and healthy while we get back to exploring this beautiful world once again!

Free Changes
FREE CHANGES

Change your date or tour for free up to 14 days before travel.

Covid Safe Travel Icon
COVID SAFE TRAVEL

Your health and safety is our top priority. Learn more 

Easy Payment
EASY DEPOSITS

Secure your spot today with minimal commitment.

Pay With Confidence
PAY WITH CONFIDENCE

We are 100% financially protected. Learn more

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OPEN DATED BOOKINGS

Flexible travel with no commitment. Learn more

We do not require a negative Covid test result to travel with us unless it is as an entry requirement of the country you are travelling to. However we may ask you to sign a declaration before you start your trip confirming you have no Covid related symptoms.

Entry requirements will change and relax as time goes on. Feel free to contact our reservations team for up to date information. Otherwise more information can be found on your governments foreign travel advice website. 

INTRO group members will form their own bubble of close contacts for the duration of your trip. Your group leader will be there to advise on physical distancing when it is required. As responsible travellers, anyone who chooses to travel with us has a duty of care to themselves and their fellow travellers. 

Our trips are already considered ‘small group tours’ compared to most other operators. However for now we have capped all groups sizes at 16, which is our average group size pre-covid anyway. 

We are working with all our local operators to provide hand sanitiser upon entry to accommodations, activities, restaurants and transportation. However, we recommend bringing your own hand sanitiser for ease and peace of mind.

INTRO supports the use of masks to help prevent the spread of Covid. When physical distancing is difficult, the use of masks is recommended, such as on public transport. The use of a mask will depend on the government advice in your destination. Your group leader will inform you of the frequency and main locations of where you may need to wear a mask. 

We do not anticipate any major changes to our planned itineraries. We are continually in communication with our activity and transport operators. Should any changes be made which are significant, our operations team will make arrangements to minimise the change to your itinerary and we will keep you updated. 

Our trips are based on twin, double or occasional multi share accommodation so if you're a solo traveller you will be sharing with fellow travellers unless your trip provides single person supplements and you have selected this option. Where possible however, we have reduced multi share accommodations to be twin share if available.

Following the advice of local health authorities, we will be there to help anyone displaying symptoms access medical care as quickly as possible should it be required. We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres. We can also assist you in contacting insurance companies and help with any return travel arrangements should you need them. 

Our full health and safety protocols would be enacted to reduce any further spread of the virus. This will include informing the relevant local health authorities and informing your fellow group members. Should it be required, and depending on your destination, we will advise you and your group members of any requirement to self-isolate or quarantine. Following the advice of local health authorities, we will be there to help you access medical care as quickly as possible should it be required. We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres. We can also assist you in contacting insurance companies and help with any return travel arrangements should you need them.

With over 15 years operational experience dealing with all kinds of crisis and in country issues we are well equipped to provide you all the support you’ll need to either alter and continue your travels, or return safely home as soon as possible.   

Covid Safe Travel

INTRO Travel was created over 15 years ago to facilitate the most amazing and life changing travel experiences. All with unrivalled support throughout your whole journey.

Given the new world we’re now living in, our experience and dedication to safety is needed now more than ever. 

In line with the World Travel & Tourism Council's Global Safe Travel Protocols below are some of the extra measures we've implemented to ensure you stay safe and healthy on your next epic adventure with us. 

So once again you can kick back, relax and have an unforgettable adventure, all with the peace of mind you have a team of experts there for you every step of the way.

Covid Safe Banner 1

Our dedicated reservations and support teams will be ready around the clock to answer any of your questions or concerns. We stay up to date with relevant restrictions and measures in place regarding Covid and will ensure the start of your awesome adventure is totally stress-free. 

Covid Safe Leaders

Our staff are committed to both your enjoyment and wellbeing, and will answer any questions you may have. INTRO leaders are also supported 24/7 by our dedicated operations team who are there to help you in any situation. All group leaders have undergone revised safety and hygiene training regarding Covid.

Covid Safe Transport

Throughout your trip we may use a variety of transport, from tuk tuks, taxis, private minivan’s, ferries, trains and planes. We are working closely with all operators to ensure that the relevant social distancing and hygiene standards are adhered to. Where necessary, this may include specific seat allocations, regular deep cleaning, the use of facial coverings and hand sanitisers. 

Covid Safe Worries

We work closely with our trusted accommodation and activity providers to ensure that all recommended hygiene and social distancing protocols are maintained. Some of these increased measures will include the daily cleaning of your room with the focus of disinfecting all surfaces, and social distancing in public areas. Also where needed we may adapt room allocations to ensure social distancing can be maintained. 

Covid Safe Eating

No trip is complete without sampling the local food. We always encourage group members to try as much of the local cuisine as possible and will continue to do so whilst ensuring that the appropriate hygiene and social distancing standards are being met. We always try to reserve private areas in restaurants and where possible we will reserve outside seating options.

Covid Safe Help Us

At INTRO we want all group members to feel safe and comfortable whilst travelling with us. As a result of Covid, the use of facial coverings, hand sanitisers, enhanced cleaning and disinfecting processes, as well as social distancing measures will be practiced where appropriate or deemed necessary on our tours. Let’s all help keep each other safe and healthy while we get back to exploring this beautiful world once again!

We do not require a negative Covid test result to travel with us unless it is as an entry requirement of the country you are travelling to. However we may ask you to sign a declaration before you start your trip confirming you have no Covid related symptoms.

Entry requirements will change and relax as time goes on. Feel free to contact our reservations team for up to date information. Otherwise more information can be found on your governments foreign travel advice website. 

INTRO group members will form their own bubble of close contacts for the duration of your trip. Your group leader will be there to advise on physical distancing when it is required. As responsible travellers, anyone who chooses to travel with us has a duty of care to themselves and their fellow travellers. 

Our trips are already considered ‘small group tours’ compared to most other operators. However for now we have capped all groups sizes at 16, which is our average group size pre-covid anyway. 

We are working with all our local operators to provide hand sanitiser upon entry to accommodations, activities, restaurants and transportation. However, we recommend bringing your own hand sanitiser for ease and peace of mind.

INTRO supports the use of masks to help prevent the spread of Covid. When physical distancing is difficult, the use of masks is recommended, such as on public transport. The use of a mask will depend on the government advice in your destination. Your group leader will inform you of the frequency and main locations of where you may need to wear a mask. 

We do not anticipate any major changes to our planned itineraries. We are continually in communication with our activity and transport operators. Should any changes be made which are significant, our operations team will make arrangements to minimise the change to your itinerary and we will keep you updated. 

Our trips are based on twin, double or occasional multi share accommodation so if you're a solo traveller you will be sharing with fellow travellers unless your trip provides single person supplements and you have selected this option. Where possible however, we have reduced multi share accommodations to be twin share if available.

Following the advice of local health authorities, we will be there to help anyone displaying symptoms access medical care as quickly as possible should it be required. We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres. We can also assist you in contacting insurance companies and help with any return travel arrangements should you need them. 

Our full health and safety protocols would be enacted to reduce any further spread of the virus. This will include informing the relevant local health authorities and informing your fellow group members. Should it be required, and depending on your destination, we will advise you and your group members of any requirement to self-isolate or quarantine. Following the advice of local health authorities, we will be there to help you access medical care as quickly as possible should it be required. We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres. We can also assist you in contacting insurance companies and help with any return travel arrangements should you need them.

With over 15 years operational experience dealing with all kinds of crisis and in country issues we are well equipped to provide you all the support you’ll need to either alter and continue your travels, or return safely home as soon as possible.   

SMALLCHANGE

Free Changes
FREE CHANGES

Change your date or tour for free up to 14 days before travel.

Covid Safe Travel Icon
COVID SAFE TRAVEL

Your health and safety is our top priority. Learn more 

Easy Payment
EASY DEPOSITS

Secure your spot today with minimal commitment.

Pay With Confidence
PAY WITH CONFIDENCE

We are 100% financially protected. Learn more

Open Dated Bookings Icon
OPEN DATED BOOKINGS

Flexible travel with no commitment. Learn more

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